Return & Refund Policy – Teesside Cannabis Club

At Teesside Cannabis Club, we are committed to providing a reliable, transparent, and customer-focused shopping experience. We carefully source our vape products, edibles, and related cannabis-inspired goods to meet high quality standards for customers across the UK. Cannabis vape refund policy UK

If you are not fully satisfied with your purchase, this Return and Refund Policy explains your rights, our process, and how we can assist you.

Returns

Eligibility for Returns

In line with UK consumer regulations, you may request a return for most items within 14 days of receiving your order, provided the following conditions are met:

  • The product is unused, unopened, and in its original condition

  • All original packaging, labels, seals, and accessories remain intact

  • The item is suitable for resale and hygiene-safe

Please note:
For health, safety, and hygiene reasons, some products are not eligible for return, including but not limited to:

  • Opened or used vape devices

  • Edibles or consumable products

  • Perishable or hygiene-sensitive items

  • Custom, made-to-order, or promotional products

We strongly recommend reviewing product details carefully before completing your purchase.

How to Request a Return

To begin a return, please follow these steps:

  1. Contact our customer support team within 14 days of delivery, quoting your order number and reason for return.

  2. If your request is approved, you will receive return instructions and authorisation.

  3. Securely package the item in its original condition, including all documentation.

  4. Send the item back using a tracked and insured delivery service for your protection.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • If the item received is faulty, damaged, or incorrect, return postage will be covered or reimbursed where appropriate

Refunds

Refund Processing

Once we receive and inspect your returned item:

  • Approved refunds are processed within 7–10 business days

  • Funds are issued back to the original payment method

  • You will be notified by email regarding the outcome of your return

If a return does not meet our policy requirements, we will explain the reason clearly and outline available options.

Non-Refundable Items

Refunds cannot be issued for:

  • Opened or used vapes or edibles

  • Gift cards or promotional items

  • Items returned outside the eligible return period

  • Products damaged due to misuse or improper handling

Exchanges

We do not currently offer direct product exchanges.
If you wish to receive a different item, please return the original product (subject to eligibility) and place a new order through our website.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

  • Your order number

  • A clear description of the issue

  • Supporting photos if applicable

We will assess the issue promptly and arrange a replacement or refund where appropriate.

Contact & Support

If you have any questions about this policy or need assistance with a return, our customer support team is here to help. Please reach out via the contact details provided on sales@teessidecannabisclub.uk.

Policy Updates
This Return and Refund Policy may be updated periodically to reflect changes in regulations or business practices. We encourage customers to review this page regularly. Cannabis vape refund policy UK

Thank you for choosing Teesside Cannabis Club. We value your trust and strive to deliver a safe, fair, and professional shopping experience.